Customer Service

 

Your feedback is very important to us. We would really appreciate your comments and suggestions. Please contact us with your feedback, and to ask any questions that are not covered below.  
 

Shipping and Handling for U.S. Customers

Standard free service is UPS Ground, but we can offer other carriers if you contact us first with a specific request. We are a small company, so please also allow up to 4 days to pack and ship the order, and then 5-7 days for UPS ground shipping. If you need a delivery urgently, please call or email us first and we will let you know whether we can accommodate your timing (we usually can!).

For US orders, we accept Visa, Mastercard, Discover/Novus and American Express.

Payments are processed safely and securely with Authorize.net – please see below for more information.

If you have an online shopping account at Lumete.com, you can logon to see a complete history of your lumete.com purchases.

 

Returns and Exchanges for U.S. Customers

Purchases made online are available for refunds as well as exchanges. In the event that your Lumete sunglasses do not meet your expectations, please email us within 10 days of receipt. 

Please note:   Sunglasses must be unworn, other than to try them on. All items must be returned and repacked in the manner they were received, with all components, including the sunglasses, hard case, sunglasses sleeve and microfiber lens cleaning cloth. The products must be free of any damage caused by the customer.

Lumete reserves the right to final approval on all returns and exchanges.  If Lumete approves the return or exchange, you will be provided with a prepaid return shipping label.

Please allow 14 business days to process your return after it is received. 

If you have any questions or would like to check the status of a return, please contact us. 

 

Shipping and Exchanges for Non-US Customers

 

International shipping is currently available worldwide and international customers can pay in their own currency. At this time, we can only offer exchanges for non-US orders, not returns (unless the sunglasses arrive damaged). Please find information and policies here.

  

Gifts

We offer handwritten gift cards, and you can enter your message by choosing the gift messaging option at checkout. We also offer free gift wrapping, which is also an option at checkout. Prices do not appear on packing slips.  

 

Your Account

Why should I become a registered user? Being a registered user offers you faster checkout since you won't have to re-enter your credit card or shipping and billing information. When you place an order that information will be filled in automatically.

 

Wish List

 

When you are shopping on lumete.com and find items that you want to save but not purchase immediately, add them to your Wish List. You can save these items for later by signing in or creating an account with an email address and password. Your Wish List can serve as a way to save items even after you leave our site, making it easy to relocate and purchase your favorite items later.

In addition, if you see an item that you wish to purchase, but the “Add to Wish List” button appears instead of “Add to Bag”, this means that the item is in production and not yet available for purchase. We will do our best to post approximate delivery dates on our blog, so you can come back to lumete.com and make your purchase as soon as your sunglasses are available.

 

Privacy & Secure Shopping

 

We have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. 

You can shop at lumete.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

  • The company adheres to strict industry standards for payment processing, including:
  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer  information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

lumete.com is registered with the Authorize.Net Verified Merchant Seal program.

  

Stockists

 

Searching for a store near you that sells our products is easy, just go to our stockists page. If there are no stockists near you, we would really appreciate it if you could mention us to your favorite boutique and ask them to contact us. 

  

News

 

If you would like to find out about new products, events or other special announcements, please follow us on social media or our blog! 

 

Online Privacy Policy

Lumete.com is provided and managed by Lumete LLC, a New York limited liability company. Lumete LLC recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect your information. When you register online with Lumete LLC or use our online store to place an order, you give us your consent to process and use your personal data in accordance with this online privacy policy. This Privacy Policy applies to all users of this website.

Information Collected by Lumete LLC

Lumete LLC collects personal data from visitors to the website who register their information or who use the online store. We may also use cookies (see more below) and track IP addresses so we can improve our services and enhance your Lumete LLC experience. Lumete LLC does not collect personally identifiable information from anyone under the age of eighteen. If you are under eighteen, please ask your parents to register and/or use the online store. Please do not submit any personal details if you are under eighteen years of age.

When you use our site with or without creating an account, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your information change, please notify us immediately.

Usage of Provided Information

Lumete LLC uses the information you provide to register you with our website, to administer our website services, and/or to process any orders you may place online. We will send you announcements or communications by email only if you give us your permission by submitting your personal details. Otherwise, we use your information only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

Information Sharing Policy

Lumete LLC does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any non- Lumete LLC entity. We do not disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If Lumete LLC is acquired by another entity, information about Lumete LLC clients may be made available to the new entity.

Security

Lumete LLC uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Software

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We may use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled.

Links

We may link to other websites which are not within our control.  We are not responsible for these websites in any way nor does Lumete necessarily endorse the linked sites. Once you have left lumete.com, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

Acceptance of Privacy Policy and Modifications

By accessing and using the Lumete LLC website, you consent to our collection, use and disclosure of your information as described in this privacy policy. Lumete LLC reserves the right occasionally to make changes to its privacy policy or practices. You should therefore review this page from time to time to get updated information including in particular, each time you use the online store and ordering facility. We will notify you of any changes in our privacy policy by posting the modifications on our website.

If you are registered with us and would like to delete your registration and personal details from our database, please contact us.

Contact Us

If you have any comments or queries regarding our privacy policy, please contact us. 


Terms of Use

Consent

Lumete LLC website and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our site. By visiting lumete.com, you are accepting and consenting to the practices described in these terms and conditions. We may modify the terms and conditions periodically and your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.

Monitor Color Discrepancy

We have made every effort to accurately display the colors of our products that appear on the website. Due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Intellectual Property

All content included on this website (including, without limitation, the trademarks of Lumete, logos, graphics, text, photos, designs, logos, icons, images, data and software) is the property of Lumete LLC and as such is protected by US and international copyright and other intellectual property laws.  Any copyright or other intellectual property in these web pages is owned by Lumete LLC. It is absolutely prohibited for you to reproduce all or any part of the contents of this website except in accordance with these terms.  We grant you the following limited license to copy the contents of this website: You may download or print pages from this web site BUT ONLY for your own personal use and you may not make any modification to them. You may re-copy, extract or forward pages from this website to a third party for their personal use only, provided you: (i) do not make any modifications to the extract or pages before re-copying, extracting or forwarding; (ii) acknowledge that the extract is from this website; (iii) include the URL address of this website on the extract and (iv) notify the third party that use and further copying of the extract by them is subject to the terms of this license.  The following acts are forbidden under the limited license granted to you: (i) you may not incorporate any part of this website into any other work or publication, including incorporation into an electronic work without our prior written consent and (ii) you may not frame this website within any website controlled by you.

Site Contents

We try our best to ensure that the information on lumete.com is complete, accurate and current however the information may occasionally be inaccurate, incomplete or out of date. We make no representation that the information on this website is complete, accurate or updated. For example, a product on lumete.com may be unavailable or may actually carry a different price than that stated on the website. We may make changes in information about price and availability without notice. The prices displayed on lumete.com are quoted in U.S. dollars and are valid and effective only in the U.S. and are subject to change at any time. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order. We further reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Shipping Carriers

When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. Risk of loss and title for items purchased from lumete.com pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.  By placing an order, you represent that the products ordered will be used only in a lawful manner.

User Submissions

It is Lumete’s policy not to accept or consider unsolicited creative ideas, suggestions, materials, or business proposals from persons or entities outside our company. If at our request you send photographs, comments, advice, feedback, concepts, graphics, text, drawings, or other materials (collectively, the "Materials"), all such Materials submitted to Lumete in connection with your use of lumete.com shall be Lumete’s property. Such disclosure, submission, or offer of any Materials shall constitute an assignment to Lumete of all intellectual property in the Materials, and Lumete shall not be limited in any way in its use, commercial or otherwise, of any Materials. Lumete is and shall be under no obligation to maintain any Materials in confidence or to pay to the user any compensation for any Materials.  You agree that no Materials submitted by you to lumete.com will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights.

Disclaimer

Lumete provides the materials and services on this site "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Lumete expressly disclaims any duty to update or revise the materials on this site, although Lumete may modify the materials at any time without notice. neither we nor any of our affiliates warrant the accuracy or completeness of the materials or services on or through this web site. The materials and services on or through this web site may be out of date, and neither we nor any of their affiliates make any commitment or assumes any duty to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law.

Limitation of Liability; Indemnification

We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing lumete.com or your downloading of any materials, from lumete.com. 

You agree to defend, indemnify, and hold Lumete harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of lumete.com, your breach of these Terms of Use, and/or any of the foregoing agreements, representations, and warranties.

Agreement

Unless otherwise specified, lumete.com and the contents thereof are displayed solely for the purpose of promoting products and services provided by Lumete available in the United States.

These terms shall be construed in accordance with the laws of the State of New York, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts sitting in New York. The waiver of any provision of these Terms of Use shall not be considered a waiver of any other provision or of Lumete’s right to later require strict observance of each of the terms herein. If any provision of these Terms of Use is found to be unenforceable or invalid for any reason, that provision shall be severable and all other provisions shall remain in full force and effect.  

Additional Assistance

If you do not understand any of the foregoing Terms of Use or if you have any questions or comments, we invite you to contact us.