Shipping and Handling for Customers outside the United States
International shipping is currently available worldwide. International orders are processed through our trusted partner International Checkout. International Checkout was named one of Inc. 500’s Top 10 Women-Run Companies. Customers may select to pay in their own local currency with Visa, Master Card, American Express, Discover, JCB, PayPal, Moneybookers, or Bank Transfer.
Please note that International Checkout coordinates your lumete.com order and is responsible for all billing, shipping and customer service issues related to your International order:
1. Select your items at lumete.com and put your items in the Lumete Shopping Bag
2. Select the International Shipping link in the shopping bag
3. Confirm the items in your bag are ready for purchase and proceed to International Checkout by selecting the International Checkout button (located at the bottom of the page)
4. The item sunglasses style name, color, model number and price will be transferred to International Checkout for processing
5. To complete your order, you will be asked to fill in shipping and billing information on the International Checkout website
To check the status of your international order or track your package, please log in to your International Checkout account here.
Returns and Exchanges Policy
At this time, we can only offer exchanges for non-US orders, not returns. We do not cover the cost of return shipping (unless the sunglasses arrived damaged). Please contact Lumete if you would like to exchange your sunglasses.
Returns are only considered if the sunglasses arrived with damage that was not caused by the customer or the shipping carrier. If the sunglasses arrived damaged, please email International Checkout within 10 days of receipt of the package.
Please note: Sunglasses must be unworn, other than to try them on. All items must be returned and repacked in the manner they were receieved, with all components, including the sunglasses, hard case, sunglasses sleeve and microfiber lens cleaning cloth. The products must be free of any damage caused by the customer.
Lumete reserves the right to final approval on all returns and exchanges.